What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my form disappeared

    Asked by gracestlukes on December 04, 2013 at 09:51 AM

    Just wondering why my form disappeared.  I had it on facebook for folks to sign up for our email list. It may have been not working for quite a while, but I just noticed it today.

    Page URL:
    https://www.facebook.com/gracestlukes/app_180649451980850

    email email list
  • Profile Image

    Answered by pinoytech on December 04, 2013 at 11:59 AM

    Hi,

    I took a look at your facebook page and I couldn't fine any form. I assume that you or someone who have access in your facebook page mistakenly deleted your form which causing the issue. Please try to re-embed your form code again into your facebook page and make sure that only you have access in your page to avoid this from happening again.

    Anyways, can you please confirm if you are referring on form titled "Sign up"? If yes, this form was deleted upon checking and I've restored it for you. It should be working fine now.

    Feel free to contact us again if you need further assistance at anytime.

  • Profile Image

    Answered by gracestlukes on December 04, 2013 at 12:27 PM

    We didn't delete it.  The form links to jotform. When I logged in here to look at my form -it was gone. Yes I was referring to the form titled 'sign up' 

     

    Thanks for restoring it for me!!

  • Profile Image

    Answered by gracestlukes on December 04, 2013 at 02:42 PM

    Problem - I had a little picture on the old form and it tells me it's $29 something a month now to have a picture on the FB page with the form?  Or am I doing something wrong?

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 04, 2013 at 04:27 PM

    That is most likely a message coming fro the app you used to insert the form in Facebook not from JotForm itself. Can you please provide us with an image of the message?

    Please follow this guide in order to know How to upload and add screenshots to support forum

  • Profile Image

    Answered by gracestlukes on December 04, 2013 at 04:56 PM

    $29 charge

  • Profile Image
    JotForm Support

    Answered by EltonCris on December 04, 2013 at 07:57 PM

    @gracestlukes

    Unfortunately, there's nothing we can do about that. We only recommend that app, but we do not have any association with. It seems you have passed the limits on that 3rd party app. There are few iframe apps on FB you could try, just like iframehost or you can do a quick search on google.

    Thanks!