HELP form submissions coming in black

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    RushAdvert
    Asked on March 22, 2021 at 04:18 PM

    https://form.jotform.com/210535945875162

    Help, all my submissions are coming in blank for the form above ^

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    Lorenz_A
    Answered on March 22, 2021 at 11:19 PM

    Hi there,

    I did check the form's submission page, and the recent submissions saved there currently have data and are not blank.

    See the image below.

    1616469561_60595e39802d2_CMC - Jacket an

    Could you please check if the issue still persists? You may also check it with a different browser.

    We will wait for your response.

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    RushAdvert
    Answered on March 23, 2021 at 03:03 PM

    Thank you for getting back to us, seems the blank submissions started populating in after about 30 min - perhaps some sort of lag? It didn't look too good at the time. Any idea why this would have happened?

    Thanks.

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    Lorenz_A
    Answered on March 23, 2021 at 08:25 PM

    Hi there,

    Glad to know that everything seems to work now on your end.

    We haven't received any reports with regards to submission coming in blank, I was not able to encounter that behavior on my end, so it could be a temporary issue that occurred on your account.

    Though if in case you experience this problem again, please do let us know so we can check.

    Thank you.

  • Profile Image
    RushAdvert
    Answered on March 25, 2021 at 11:44 AM

    Still having this problem popping up - screenshot below.

    Not sure if there is a lag between the time a Jotform is submitted until it's populated? We are concerned about data loss, please advise.

    As you can see submissions submissions seem fine and then... they start coming in blank.




    1616686748_605cae9c6ed6b_Screen Shot 202

  • Profile Image
    Kiran
    Answered on March 25, 2021 at 02:18 PM

    We have received an update from our backend team that the issue should be fixed by now. Please check again and let us know if you need any further help. We will be happy to help.

    Sorry for the trouble caused.