Do you have dedicated account managers for Bronze plans?

  • Profile Image
    Halaba
    Asked on March 23, 2021 at 04:25 AM

    Hello,

    My name is Christine and I am sending this email to inquire about a few things:

    1. Do you have dedicated account managers for Bronze plans?
    2. Are those people available outside of EST or US time zones?
    3. Do you have a protocol for when Jotform is down and we cannot access our forms?

    I hope you can help me with these questions.

    Regards,

    Christine

  • Profile Image
    Ariel_P
    Answered on March 23, 2021 at 08:45 AM

    Hello there,

    Jotform doesn't have dedicated account managers, but if you have any inquiries, let us know and we will be more than happy to assist you.

    You can also contact us at support@jotform.com, but we do recommend posting your questions through the support system instead.

    Let us know if you have further questions.

    I have moved your other concern to a new support ticket so that we can address it separately. Kindly check our response here: https://www.jotform.com/answers/2987015