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  • Profile Image

    Only first condition is working

    Asked by CRRaysHead90 on December 04, 2013 at 12:56 PM

    I have this form here

    http://form.jotform.us/form/33374245482153

    but only the first condition is working depending on how I sort them, I've double, triple and quadruple checked and it doesn't appear any are conflicting.

    Page URL:
    http://www.braysballtalk.com/p/contact-us.html#.Up9pvOKQOKL

    JotForm checked
  • Profile Image

    Answered by EliezerN on December 04, 2013 at 03:24 PM

    Thanks for contacting us.

    Please take a look at this form if this is what you are looking: http://form.jotformpro.com/form/33375785215965

    I clone your form and fixed it. If so, you can just clone it so that you can use it for your needs, you can follow this guide to know how to clone it: How to clone a form from an existing URL

    What I did to fix was to delete all the Hide Actions of all the conditions you have created.

    Please notice that creating Conditions with Show and Hide actions will cause conflicts and the conditions will not work. So, if you create a condition to show certain field, you don't need to create another condition to Hide the other fields, it will be Hiden automatically.

    Please inform us if you need further assistance with this.

    Thanks

  • Profile Image

    Answered by CRRaysHead90 on December 04, 2013 at 03:52 PM

    It's still not working properly for me the way it should, even in your clone.

     

    This works the way it should when nothing is showing.

     

    However, once you choose something, each selection is showing somthing it shouldn't still.

    When you choose the editorial selection, the ones with arrows here should not be showing.

    Same with "Photo submission"...

     

    and "other concern", "feedback" and "copyright concern" (except this time theones that shouldn't be showing are in red boxes).

     

  • Profile Image
    JotForm Support

    Answered by ardy0689 on December 04, 2013 at 06:35 PM

    Thanks for the detailed input about the problem. I checked further on your conditions and did exactly what my colleague had done with additional adjustments.

    Here is what I did. I deleted all Hides on Condition #2 EXCEPT "hide submit" when empty while I deleted the "show submit" from all other conditions

     

    Next, I created a new condition to put all related rules that has the same actions and delete same existing rules from all other conditions. You can say this as merging conditions.

    Then delete the striked hide actions(red color) on Condition 3.


     

    Here should be the final condition sets:

     

    You may test this cloned version of your form. You can also clone this form to use this instead or customize further. Please refer to this thread on How to clone form via webpage.

    http://form.jotformpro.com/form/33377425037960

    Please let us know if this meets your specifications or if there if the issue still persists. Thank you

  • Profile Image

    Answered by CRRaysHead90 on December 04, 2013 at 06:45 PM

    You my friend, are a form savior. THANK YOU!