Problems with appointment element - showing time that are not included

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    mibschool
    Asked on March 23, 2021 at 06:06 AM

    Good morning, we are facing problems with several forms that include appointment boxes.

    I scheduled the time we could be available, set up all the features, the time zone (Roma Italy gmt +1), ecc.

    BUT we are getting back completed form from our customer, included appointment fixed in times WE DID NOT INCLUDED in the form :O

    https://eu.jotform.com/210482754358359 see this form please: the customr booked an appointement at 6.30 pm gmt+1 BUT this time is not included in the form appointment options! How is it possible?

    The same is happening with other forms.

    Ex: https://eu.jotform.com/210484368649365 2 bookings for 3.30 pm and 3.45 pm BUT these times are not included in the form time options!

    I have tried to understand why for hours..., but I can not get any answer. Pls help.

    Thank you so much

    Carolina
    MIB Trieste School of Management

  • Profile Image
    Sam_G
    Answered on March 23, 2021 at 09:38 AM

    Hi Carolina,

    We're sorry for this inconvenience.

    I have checked your form https://www.jotform.com/form/210484368649365 and it shows the time 3:30 and 3:45

    1616506548_6059eeb43b200_

    This form https://eu.jotform.com/210482754358359 also has the 6:30 PM time slot.

    1616506724_6059ef640911e_

    Kindly check your form and let us know if the issue persists.