What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not submitting. Stuck at "Please wait..." when adding widget and using secure URL

    Asked by geneseeautism on December 04, 2013 at 01:45 PM

    When we test the form for the first time, and click submit, it keesp saying "please wait..."  It never goes to the Thank You screen.

    Page URL:

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    JotForm Support

    Answered by Welvin on December 04, 2013 at 03:56 PM


    This is because of the "Image Upload Preview" Widget added to the form. The form won't work if you will use the Secure URL. It's working fine when using the normal URL: http://www.jotform.us/form/33376036037149.

    Let me forward this thread to our developers so they can further check. Please stay tune for more updates.


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    JotForm Support

    Answered by mdikici on December 05, 2013 at 06:27 AM

    Thanks for the report. I fixed the issue. Your secure form should be working as expected now.