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  • Profile Image

    My submission data disappeared, why?

    Asked by pwcargill on December 04, 2013 at 01:49 PM

    i spend alot of time download my application form, and not no text is on this form, what happen to all my information

    application form
  • Profile Image

    Answered by EliezerN on December 04, 2013 at 04:06 PM

    Thanks for contacting us.

    Is this the form you are talking about? https://www.jotform.com/33095151832148

    I found that it does not have any field on it. I also checked the form's submissions page and does not have any submission to display:

    https://shots.jotform.com/eliezer/screenforguides/no_submissions.png

    If that is the issue you are refering to, it could be because you deleted the fields of your form without knowing that the existing data was going to be deleted too. You probably ge this message when deleting the form¡s fields:

    If that's what happened let me inform you that there's no way to retrieve your data unless the form was integrated with some of our integrations:

    - Google spreadsheet

    - Google Drive

    - Dropbox

    However, if this is not what has happened, please provide more information so that we can further investigate and find the cause and the solution to this issue.

    Thanks