What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is not submitting. Returning error "Form not found" Form ID is missing or irregular" after submission

    Asked by Brian Tsuchiya on December 04, 2013 at 02:34 PM

    Hello,

    I found out my email address is blocked. Please let me know how we change that.

    Our website is startupguru.com where we have our jotform.

     

    In gratitude, brian

    Page URL:
    http://www.startupguru.com/Contact.html

    Screenshot
    email address blocked JotForm hello
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    JotForm Support

    Answered by ardy0689 on December 04, 2013 at 04:33 PM

    Hello Brian. We apologize for this inconvenience. I think this is not related to your email address but a problem on this specific form. I did manage to successfully replicate this issue on the form and it returns that error after submission. However, I tried to clone your form and did a submission from my end and it submits without problem.

    Could you please try cloning this form and try to do a test submit on it? Please refer to this thread on How to clone existing form. If the cloned version of the form is submitted without problems, then please proceed to use this instead and re-embed this on your website Contact page. Please refer to Embedding a form to a webpage.

    Please do let us know if this issue persists so that we can investigate this further. Thank you