Why has my account been suspended?

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    Perry Reed 
    Asked on March 23, 2021 at 10:26 AM


    My forms have been disabled and my clients are asking what happened. I saw a message about phishing.

    The message is the form is disabled.

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    Answered on March 23, 2021 at 02:08 PM

    Hi there,

    Thanks for reaching out to us!

    We sincerely apologize for any inconvenience you may have encountered.

    Upon checking, I've found that you're offering a service using a free domain email address, therefore, in order to reactivate your account, we will have to delete the offending form(s). Or, kindly provide us the following information:

    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector. Send these proofs to reviewers@jotform.com with this thread number, which is 2987353, as your subject.

    We will let you know about the status of your account after a thorough review of your proofs.

    Your understanding is most appreciated.