Jotform PDF not always attached to email

  • CoAdvantage
    Asked on March 23, 2021 at 10:29 AM

    Good day. My jotforms are randomly coming in without the PDF attachment. How do we fix so it again consistently attaches a PDF version to my emails? I am having to log in and download quite frequently just in the last week. What changed?


    Thanks!

    Patricia

  • Andrew Manager of Enterprise Frontline Support
    Replied on March 23, 2021 at 2:21 PM

    Hello Patricia,

    Thank you for contacting JotForm Support! We have been experiencing some intermittent latency which is affecting our email PDF deliveries. As of this morning, these issues should be resolved, and I just cleared your form cache in an attempt to clear up any lingering issues you are experiencing.

    One other course of action I would suggest is to remove and then re-add the email settings to these forms to ensure that your email settings are up to date.

    Please reach back out if you continue receiving emails without a PDF attachment, and I will be more than happy to assist you further.

    Thank you!

  • DirectDispatch
    Replied on March 23, 2021 at 3:32 PM

    Its not resolved. Its been happening to us everyday for at least a month now. We've posted numerous times trying to get help and we keep getting the same "its fixed, try it now" answer. If they would post a tech support number maybe we could call and get some actual results.
  • Andrew Manager of Enterprise Frontline Support
    Replied on March 23, 2021 at 5:27 PM

    Hello @DirectDispatch,

    I see that you have a separate thread opened here where your specific issues are being addressed- https://www.jotform.com/answers/2915506 and will be updating that thread shortly to make sure that we are appropriately tracking progress on your specific request.

    Thank you!