What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paid for upgrade but my account still says "FREE"

    Asked by waynebettsjr on December 04, 2013 at 03:05 PM

    Need to make sure the submissions will come through as the traffic's ongoing.

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    JotForm Support

    Answered by Welvin on December 04, 2013 at 05:05 PM


    Unfortunately, the system fails to upgrade your account because you have provided your full name instead of your Jotform Username. I've fixed this for you. Please kindly check again.