Paid for upgrade but my account still says "FREE"

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    waynebettsjr
    Asked on December 04, 2013 at 03:05 PM

    Need to make sure the submissions will come through as the traffic's ongoing.

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    Welvin
    Answered on December 04, 2013 at 05:05 PM

    Hi,

    Unfortunately, the system fails to upgrade your account because you have provided your full name instead of your Jotform Username. I've fixed this for you. Please kindly check again.

    Thanks