What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    If the Upload button leads to my FTP site, do submissions still count towards the allotted space allowed?

    Asked by Chelsea McCulley on December 04, 2013 at 05:16 PM
    Submissions FTP site count
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    JotForm Support

    Answered by EltonCris on December 04, 2013 at 08:25 PM

    Hi Chelsea,

    Yes, that's correct. Any uploaded files from the form are still stored on your form database so it still counts towards your account allocated upload space. However, you can delete submissions on your form with files attached on it to reset the upload space counter.

    Thanks!