What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form changes has gone! The form revert back to the original (old) state.

    Asked by lebaus on December 04, 2013 at 05:36 PM

    Jotform this is NOT FUNNY, I just spent hours rewriting my form, nearly every entry had some major and minor changes along with all PRICES. I blinked or walked away from the computer and the entire form has somehow reset itself to the original form. OMG I'm going to scream. I litterally have spent no less than 5 hours between this form and updating it's info on my website.

     

    Is there any way this could have been archived and you can pull it back up for me? ARGH and yes, it was SAVED along the way. It just poof disappeared. 

    Page URL:
    http://www.jotformpro.com/lebaus/villa2014

    JotForm prices saved
  • Profile Image
    JotForm Support

    Answered by Welvin on December 05, 2013 at 04:37 AM

    Hi,

    Did you manage to hit the "Save" button in the form editor? Or, is that the autosave function kicks in then the form changes has gone? Anyway, let me forward this thread to our developers so they can further check and investigate the cause of the said issue. 

    Just a suggestion when you modify a long form, always have a backup of the original form then do the changes into the clone version. You can clone your existing form by following this guide: How to clone an existing form from your account?.

    Thanks

  • Profile Image
    JotForm Founder

    Answered by aytekin on December 05, 2013 at 04:42 AM

    This happens when you accidentally open the same form in a secondary window. Since both form builders have auto-save, this could cause your changes to get lost. 

    As welvin stated the best solution is to periodically backup your form using the clone feature when you are working on your form.