Autoresponder Email: Why "From" name is flipped on user's device?

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    mappelbaum
    Asked on March 23, 2021 at 05:28 PM

    see attached screenshot. This is the auto-responder to the honoree. Why is the "from" field flipped - Foundation Scarsdale instead of Scarsdale Foundation? I don't have it set up that way.


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    Jessica_H
    Answered on March 24, 2021 at 01:07 AM

    Hi mappelbaum, thank you for reaching us.

    I have cloned your form and did a test submission. I was unable to recreate the issue from my end.

    1616562350_605ac8aecd774_

    It may due to the device displaying the last name, then the first name. Therefore, causing the name to flip. 

    Kindly reconfirm the email shown on other browsers too. Let us know how it goes. 



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    mappelbaum
    Answered on March 24, 2021 at 09:00 AM

    what setting would this be to cause this to happen on a particular device? I've never seen this.

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    Zahra_S
    Answered on March 24, 2021 at 12:11 PM

    We are not sure about what specific setting would cause this issue. It definitely depends on the device and software they are using. As you can see that "Julie Glaser" is also shown as "Glaser Julie".

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    If you could share the device information and the application used to view email, we can try to replicate the issue on our end. We will be more than happy to assist you.