How Can Survey Recipients Go Directly To Survey Without Logging In?

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    Rachel Levine 
    Asked on March 23, 2021 at 06:05 PM

    Hello,


    I currently use the free version of your platform and considering upgrading. When I send surveys to clients, rather than be taken directly to the survey via the link they receive, they are taken to a login page. Even when they register for an account, they are not able to login. An error message pops up that says they have "unauthorized access."


    Is this how the platform works, or is this a result of the free account that I have? Will survey recipients be able to access the survey without logging in, if I upgrade my membership?


    Thank you,


    Rachel Levine

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    Jessica_H
    Answered on March 24, 2021 at 01:31 AM

    Hi Rachel, thank you for reaching us.

    Normally, this happens when your form is set as Private Form. To set the form into Public Form, kindly navigate from Publish > Quick Share and click on Private Form. Then, set it as Public Form.

    1616563836_605ace7c94841_

    Kindly give it a try and let us know how it goes. Please noted the email you used in this ticket is not associated with any account in JotForm.