Having technical difficulties

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    Pete_hernandez
    Asked on March 23, 2021 at 07:25 PM

    Hello, I am able to enter forms, and fill them out. But once I submit them I can no longer view them. The most recent forms I have submitted go through but are not visible on Jotforms. Is there any way this issue can be fixed? When I select submissions the image I have attached appears.

    Thank You in advance

    Pete H.

    Screenshot
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    ashwin_d
    Answered on March 24, 2021 at 04:21 AM

    I am sorry for the trouble caused to you. It seems you do not have any form in your account, but few forms are assigned to you. Are you checking the submissions in Jotform mobile app?

    I would suggest you to please sign out from Jotform mobile app and then sign in again to see if that solves your problem. You may also like to sign in to your Jotform account using a browser and see if you are able to view the submissions or not.

    Do get back to us if the issue persists.

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    Pete_hernandez
    Answered on March 30, 2021 at 04:49 PM

    Yes I have done both of those options, and it has fixed the issue. I will try again. It had been working correctly previously but from one day to the next it would not show my most recent entries. Even now.

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    ashwin_d
    Answered on March 31, 2021 at 12:01 AM

    Please confirm if the issue is fixed, and you are able to view the submissions you have received in your form or not.

    We will wait for your response.

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    Pete_hernandez
    Answered on March 31, 2021 at 12:33 PM
    No, it is not fixed.
    Pete Hernandez
    Health Intervention Specialist
    BEAT Coalition
    618 E Hudson San Antonio, TX. 78202
    210-764-6674
    ________________________________
    ...
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    Amin_N
    Answered on March 31, 2021 at 06:39 PM

    Hi again,

    I checked the form https://www.jotform.com/201563482244048 and it seems that it's shared with you, not really of yours. Please refer back to the form owner to check what permissions have been given to you regarding this form.

    Also, please make sure you update the app to the latest version.

    If the above does not work, please provide us with your device specification so can try to replicate the issue on our end.

    We're patiently waiting for your response.