Unable to add translations

  • mirielfa83
    Asked on March 23, 2021 at 8:12 PM

    When I add the new language the page is blank and it does not allow me to add the translations in any way

  • Vick_W Jotform Support
    Replied on March 24, 2021 at 5:19 AM

    Hi there,

    We are sorry for the inconvenience. The issue was escalated to the backend team on high priority and it was fixed accoridnly. Please try it again and if the issue persists then please let us know.

    Thanks

  • YoungLivingEurope
    Replied on March 26, 2021 at 5:23 AM

    Seems there is still an issue in that 'Paragraphs' are unable to be translated. Can this be fixed.
  • Andrew Manager of Enterprise Frontline Support
    Replied on March 26, 2021 at 1:54 PM

    Hello @YoundLivingEurope,

    I am moving your question over to a new thread so that it can be addressed separately. Please see the new thread for my response- https://www.jotform.com/answers/2996508

    Thank you!

  • mirielfa83
    Replied on April 1, 2021 at 4:16 AM

    The translation already works correctly, you just need to be able to translate the paragraphs.

  • Vick_W Jotform Support
    Replied on April 1, 2021 at 5:27 AM

    Hi there,

    We've your issue escalated to the backend team already. You can check it on the ticket below.

    https://www.jotform.com/answers/2996508

    Thanks