pdf download link in email returns "not authorized..."

  • Profile Image
    Asked on March 23, 2021 at 08:37 PM

    I want people who have filled out our form to receive an autoresponder email that allows them to download the completed pdf.

    In test emails, when I click the "Download submission PDF" link, I get:

    {"error":"You're not authorized","success":false,"duration":"0.009"}

    Please note: it needs to be a link to Download the document, NOT an attached copy of the pdf.

    Can you help?


  • Profile Image
    Answered on March 24, 2021 at 05:29 AM


    You need to do a test submission of the form - only then you can see the PDF with submissions on the link.

    Please also let us know your form URL to check.

  • Profile Image
    Answered on March 24, 2021 at 06:12 AM
  • Profile Image
    Answered on March 24, 2021 at 10:40 AM


    To view uploaded files, you need to be logged in to your Jotform account. You can disable Require log-in to view uploaded files. option from the account settings:

    Please let us know if this resolved your problem.