Why is my account suspended?

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    theresa gianino 
    Asked on March 23, 2021 at 09:27 PM

    my account has been suspended by phishing prevention system. I made several forms for my business. I'm not sure why it was suspended.

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    ashwin_d
    Answered on March 24, 2021 at 05:59 AM

    I did check your account and found that it is currently suspended because of the credit card related fields you have added in form "Credit Card Authorization Form". Please check the screenshot below:

    1616579819_605b0ceb0d34a_creditCard.png

    Please note that you should not add questions in form to ask user's credit card details. Creating such forms are not allowed and violates our terms of use.

    If you want to collect the payment information from users and charge them at a later date, it is possible to achieve your requirement by taking advantage of our "Payment Authorization" feature. You may like to take a look at the following guide which should help you: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    For now, I have deleted the credit card related fields from your forms and activated your account again. 

    Do get back to us if you have any questions.