Zendesk doesn't receive submission data

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    Supportld34
    Asked on March 24, 2021 at 06:06 AM

    I have followed the instructions and my submissions are created as a ticket in Zendesk however the complete forms is not in the ticket, how do I get the completed form/submission to show in the description of the ticket?



    This is a re-post of a comment on How to integrate Jotform with Zendesk

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    Bojan_J
    Answered on March 24, 2021 at 09:55 AM

    Greetings.

    Is submission data from your form not available in Zendesk? Is the problem only with Ticket Description? Do you receive Email, Name, Status, and Type? Could you please send us a screenshot of the ticket you have received? You can click here to see how to share images with us.

    Thank you for your cooperation.

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    Supportld34
    Answered on March 24, 2021 at 07:22 PM
    Ho Bojna,
    I thought a video might be easier;
    The Easiest Online Form Builder | Jotform - Watch Video


    ...
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    JohnRex
    Answered on March 25, 2021 at 03:23 AM

    Can you resend a link to that video, please? We cannot view attachments here, unfortunately.

    I would recommend uploading it to a cloud drive (e.g. Google Drive or DropBox) and share the link here so we can view it.

    We'll be waiting.

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    JohnRex
    Answered on March 25, 2021 at 03:31 AM

    Also, I've just integrated my test form with ZenDesk and made a test submission. However, I cannot replicate the issue.

    The created ticket has data in it:

    1616657480_605c3c48cdb94_

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    JohnRex
    Answered on March 26, 2021 at 05:20 AM

    Okay. So as far as I understand, you would like all of the data received via email to be added as well in the ticket description in Zendesk.

    If so, you can manually add all the fields into the ticket description field of the integration:

    1616749993_605da5a9e7f1d_description.gif

    And here's how it shows in Zendesk:1616750396_605da73c919f0_

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    Supportld34
    Answered on March 26, 2021 at 07:33 AM
    Okay thank you.
    Might be better to just continue to have the submissions forwarding to
    Zendesk rather than using the integration.
    Thanks for your quick response.
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