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Pharmacy_KimberlyAsked on March 24, 2021 at 8:39 AM
When I make an appointment with the form I made, the appointment time does not 'grey out' when I am trying to make another appointment. I am worried about double-booking.
Thank you for your help,
Jenny
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Nikola JotForm SupportReplied on March 24, 2021 at 11:58 AM
Hi Jenny,
Your form has only one submission. I can't inspect your live form because it's Private, but I checked it inside of the Form Builder, and there is one gray out time slot, so it seems that the field is working properly.
Just to be sure, I made a test submission on my cloned form and the time slot I selected is gray out.
Please test the form again.
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Pharmacy_KimberlyReplied on March 24, 2021 at 2:24 PM
I made the form public, so you can look if needed. I am trying to test it out. I filled out the form once and selected the 9:00 time slot (submission is in the Inbox). When I open a new form to complete a second submission, the 9:00 slot is not grayed out?
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Pharmacy_KimberlyReplied on March 24, 2021 at 2:25 PM
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Nikola JotForm SupportReplied on March 24, 2021 at 4:01 PM
I cleared your form cache, so please check again. Also, please tell us if we have permission to get your form.
To avoid confusion I created a new thread for your other issue: https://www.jotform.com/answers/2991339
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JenReplied on March 24, 2021 at 10:29 PM
I tried testing the form with dummy data, and I attempted to choose 9:00 am (which was not grayed out), but when I submit the form it tells me :
Incomplete ValuesThere are incomplete fields in your submission:
- Sorry, the selected slot on Appointment (Thursday, April 01) is unavailable now.
Please go back and fix the problem(s)
You have permission to go to this form.
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Vick Support Team LeadReplied on March 25, 2021 at 5:49 AM
Hi there,
I've opened your form and here is what I see in your form.
Could you please check your form on a different browser or a different device. Let us know if you need further assistance.
Thanks