Jotform timing out

  • Profile Image
    Emilen Robb 
    Asked on March 24, 2021 at 08:44 AM

    for three days JF seems to give our customers an error code. They are submitting info multiple times thinking the info is not submitting. They are also calling us and creating double work for us. I have spent my days assuring customers the information was received. We have continued to have issues with JF and its frustrating to use something you pay for, something that is supposed to make your job work efficiently and yet it does not. Please help with this issue.

  • Profile Image
    Anthony_Evans
    Answered on March 24, 2021 at 12:36 PM

    Hello Emilen,

    I sincerely apologize for any inconvenience. I understand how that can be frustrating, and we want nothing more than to help you resolve this! However, I cannot find any accounts attached to the email that you have provided for us. I have found an account with a similar domain, however the IP addresses do not match. For accuracy and security purposes, may I ask that you login to the account with the affected fields, and reply to this thread.

    I deeply appreciate your understanding in this matter, and I look forward to your reply!