Files were not attached to the survey

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    milla.jandres
    Asked on March 24, 2021 at 10:46 AM

    assuming the recordings (in this case) were not uploaded to the survey, is there a way they can go back and upload the file again, without losing the data?

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    Kevin_G
    Answered on March 24, 2021 at 03:19 PM

    You can do this by providing them the edit link, first you need to get the submission ID, this guide will help you to do so: https://www.jotform.com/help/549-where-to-find-the-submission-id

    Then you can replace the "XXX" with the submission ID on this link: www.jotform.com/edit/XXXX

    You can then provide the link to your user and they can edit the entry, upload the files and save the information on the same submission.