What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I change the email address of where the form is sent to on completion?

    Asked by RhysGlenton on December 05, 2013 at 10:34 AM

    Hi! I have recently set up a new website, which has come with its own email. I got my friend to test the form for me, which worked completely fine, but the email with the results of the form has been sent to my old email. I was just wondering how I changed this because I changed the email attatched to my account but it hasn't done anything. Many thanks, Rhys Glenton.

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    Answered by EliezerN on December 05, 2013 at 11:53 AM

    Thanks for contacting us.

    Changing the email address associtated with your Jotform account will not work as you will still need to manually update the email address from the email alerts of your form. To change the Recipient Email (the email address where you receive the notification email) please follow these steps: 


    1. Log into your JotForm account and go to My Forms section.
    2. Select the form and click on "Edit Form"

    3. Click on "Setup and Embed" tab on the form builder toolbar. Click "Email Alerts" button

    4. Select and Click your "Notification"

    5. Click on "Reply-To and Recipient Settings" button (third from the right along the bottom)
    6. An envelope will appear. You can view and change the email address in the field highlighted below:
    7. Click "Finish" and Save your form.

    Inform us if you need further assistance.