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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Orion Associates, user ip is blocked

    Asked by Matt Bushnell on December 05, 2013 at 10:55 AM

    Hello, my name is Matt Bushnell. Our company is contracted by Orion accossiates to perform IT support services. I am contacting you because one of thier users can no longer access jotform pdf files from your site. I have attached an error screenshot as well.

    Please let me know what I can do to assist you or if you can supply me with a phone number and I can call you or have the customer call you if needed.

     

    Thanks in advance,

    Matt Bushnell

    800-847-3097 ext 2301

    Page URL:
    https://www.jotform.us/uploads/Morningstarfs/31706237841150/2519116144<br/>12113301/Malachi%20Johnson%20HC.pdf

    Screenshot
    JotForm style name phone number
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    JotForm Founder

    Answered by aytekin on December 05, 2013 at 12:06 PM

    If you can provide us the IP address we can whitelist it. 

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    Answered by Matt Bushnell on December 05, 2013 at 12:41 PM
    Hello and thank you for your reply,
    The IP address was listed on the attached pic I think, but here it is just in case:
    50.241.39.241
    Thank you,
    Matt Bushnell
    Support Desk Technician (Tier III)
    [MarcoEmailLogo]
    matt.bushnell@marconet.com
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    JotForm Support

    Answered by ardy0689 on December 05, 2013 at 01:47 PM

    Thanks for giving us the IP address. I have now including it to our whitelist. Please retry and let us know if this issue persists.

    Thanks

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    Answered by Matt Bushnell on December 05, 2013 at 02:05 PM
    Thank you again. All is now working as needed. Have a Happy Holiday Season.
    Thank you,
    Matt Bushnell
    Support Desk Technician (Tier III)
    [MarcoEmailLogo]
    matt.bushnell@marconet.com