Orion Associates, user ip is blocked

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    Matt Bushnell
    Asked on December 05, 2013 at 10:55 AM

    Hello, my name is Matt Bushnell. Our company is contracted by Orion accossiates to perform IT support services. I am contacting you because one of thier users can no longer access jotform pdf files from your site. I have attached an error screenshot as well.

    Please let me know what I can do to assist you or if you can supply me with a phone number and I can call you or have the customer call you if needed.

     

    Thanks in advance,

    Matt Bushnell

    800-847-3097 ext 2301

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    aytekin
    Answered on December 05, 2013 at 12:06 PM

    If you can provide us the IP address we can whitelist it. 

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    Matt Bushnell
    Answered on December 05, 2013 at 12:41 PM
    Hello and thank you for your reply,
    The IP address was listed on the attached pic I think, but here it is just in case:
    50.241.39.241
    Thank you,
    Matt Bushnell
    Support Desk Technician (Tier III)
    [MarcoEmailLogo]
    matt.bushnell@marconet.com
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    ardy0689
    Answered on December 05, 2013 at 01:47 PM

    Thanks for giving us the IP address. I have now including it to our whitelist. Please retry and let us know if this issue persists.

    Thanks

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    Matt Bushnell
    Answered on December 05, 2013 at 02:05 PM
    Thank you again. All is now working as needed. Have a Happy Holiday Season.
    Thank you,
    Matt Bushnell
    Support Desk Technician (Tier III)
    [MarcoEmailLogo]
    matt.bushnell@marconet.com