Conditional logic is not working for my auto responder email

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    hartamasre
    Asked on March 25, 2021 at 04:58 AM

    No auto responder email is sent for what ever amount of eligible loan amount that is generated. Please assist to rectify. Thanks.

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    Richie_P
    Answered on March 25, 2021 at 09:23 AM

    I have tested a cloned version of your form and it seems the autoresponder email is sending correctly at my end.

    May I know which condition is not working at your end?

    Looking forward for your response.

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    hartamasre
    Answered on March 25, 2021 at 09:26 PM

    I have tested again my form, it sent the email notification only but not the autoresponder. I have tested using gmail, yahoo and self domain, none of them receives the autoresponder. Below is the email log which sent the notifications only.

    1616721822_605d379e59735_

    Could you please test my form at https://projects.hartamas.com/loan-calculator.html instead of the clone form?

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    hartamasre
    Answered on March 25, 2021 at 09:49 PM

    I noticed the email autoresponder will not sent if the eligible loan amount fall under these range. Anything wrong with these conditional logics?

    1616723292_605d3d5c929f9_

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    hartamasre
    Answered on March 25, 2021 at 10:12 PM

    FYI, the problem solved after I amended like this below.

    1616724712_605d42e8eee5e_

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    Richie_P
    Answered on March 26, 2021 at 05:40 AM

    Good to know the issue has been resolved.

    If you need further assistance, let us know by creating a new support ticket at https://www.jotform.com/contact/

    Thank you.