Conditional logic is not working for my auto responder email

  • hartamasre
    Asked on March 25, 2021 at 4:58 AM

    No auto responder email is sent for what ever amount of eligible loan amount that is generated. Please assist to rectify. Thanks.

  • Richie JotForm Support
    Replied on March 25, 2021 at 9:23 AM

    I have tested a cloned version of your form and it seems the autoresponder email is sending correctly at my end.

    May I know which condition is not working at your end?

    Looking forward for your response.

  • hartamasre
    Replied on March 25, 2021 at 9:26 PM

    I have tested again my form, it sent the email notification only but not the autoresponder. I have tested using gmail, yahoo and self domain, none of them receives the autoresponder. Below is the email log which sent the notifications only.

    1616721822 605d379e59735  Screenshot 10

    Could you please test my form at https://projects.hartamas.com/loan-calculator.html instead of the clone form?

  • hartamasre
    Replied on March 25, 2021 at 9:49 PM

    I noticed the email autoresponder will not sent if the eligible loan amount fall under these range. Anything wrong with these conditional logics?

    1616723292 605d3d5c929f9  Screenshot 10

  • hartamasre
    Replied on March 25, 2021 at 10:12 PM

    FYI, the problem solved after I amended like this below.

    1616724712 605d42e8eee5e  Screenshot 10

  • Richie JotForm Support
    Replied on March 26, 2021 at 5:40 AM

    Good to know the issue has been resolved.

    If you need further assistance, let us know by creating a new support ticket at https://www.jotform.com/contact/

    Thank you.