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hartamasreAsked on March 25, 2021 at 4:58 AM
No auto responder email is sent for what ever amount of eligible loan amount that is generated. Please assist to rectify. Thanks.
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Richie JotForm SupportReplied on March 25, 2021 at 9:23 AM
I have tested a cloned version of your form and it seems the autoresponder email is sending correctly at my end.
May I know which condition is not working at your end?
Looking forward for your response.
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hartamasreReplied on March 25, 2021 at 9:26 PM
I have tested again my form, it sent the email notification only but not the autoresponder. I have tested using gmail, yahoo and self domain, none of them receives the autoresponder. Below is the email log which sent the notifications only.
Could you please test my form at https://projects.hartamas.com/loan-calculator.html instead of the clone form?
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hartamasreReplied on March 25, 2021 at 9:49 PM
I noticed the email autoresponder will not sent if the eligible loan amount fall under these range. Anything wrong with these conditional logics?
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hartamasreReplied on March 25, 2021 at 10:12 PM
FYI, the problem solved after I amended like this below.
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Richie JotForm SupportReplied on March 26, 2021 at 5:40 AM
Good to know the issue has been resolved.
If you need further assistance, let us know by creating a new support ticket at https://www.jotform.com/contact/
Thank you.