Live form not changing to custom colours.

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    Asked on March 25, 2021 at 09:53 AM

    Hello I'm not sure what is happening but I have completely updated the colour scheme and look of the form and I can see it on the backend but on the live form it is not the colours I have selected. The image shows what I see and you can see at the link below that is not reflected on the form. Can you please help?

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    Answered on March 25, 2021 at 11:04 AM

    It's also happening to my other survey -

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    Answered on March 25, 2021 at 04:10 PM


    We apologize for the inconvenience.

    I've tested the cloned version of your form; however, I could not replicate the issue: all the color scheme customizations have been successfully updated.

    Could you please clear your browser caches and check again? If the issue persists, please access Jotform using any other browser or internet connection and check again.

    Please give it a try and let us know if the issue persists.

    Thank you!