Auto-response ends up in spam

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    ARC_Comms
    Asked on March 25, 2021 at 11:19 AM

    Hiya,

    We used auto-response on some of our forms however the auto-response usually ends up directly in the submitter's sam box.

    What steps can we take to reduce this?

  • Profile Image
    Basil_A
    Answered on March 25, 2021 at 05:09 PM

    Hi,

    You can try changing the sender Email to your own SMTP server to prevent this issue.

    1. Go to Settings > Emails > Autoresponder.

    2. Next, click on Advance on scroll down. In Sender Email choose "Add new email address".

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    3. Select SMTP email and enter your SMTP details.

    You can refer to this guide for more information:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please let us know if you require any further assistance.