Auto-response ends up in spam

  • ARC_Comms
    Asked on March 25, 2021 at 11:19 AM

    Hiya,

    We used auto-response on some of our forms however the auto-response usually ends up directly in the submitter's sam box.

    What steps can we take to reduce this?

  • Basil JotForm Support
    Replied on March 25, 2021 at 5:09 PM

    Hi,

    You can try changing the sender Email to your own SMTP server to prevent this issue.

    1. Go to Settings > Emails > Autoresponder.

    2. Next, click on Advance on scroll down. In Sender Email choose "Add new email address".

    1616706422 605cfb76944c6 Screenshot 10

    3. Select SMTP email and enter your SMTP details.

    You can refer to this guide for more information:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please let us know if you require any further assistance.