Form not filling in

  • NoHo_Facilities
    Asked on March 25, 2021 at 12:03 PM

    Hi - I have a form in Tyl Casting from2 that is blank, however if i go to edit, it hads been completed

    Can you let me know what is wrong


  • Kiran Support Team Lead
    Replied on March 25, 2021 at 2:21 PM

    We have received an update from our backend team that the issue should be fixed by now. Please check again and let us know if you need any further help. We will be happy to help. 

    Sorry for the trouble caused.

  • NoHo_Facilities
    Replied on March 25, 2021 at 3:03 PM

    Seems to be OK again!

    Can I just confirm that people submitting large video files is OK and jotform can support these OK?

    Generally it seems fine, but every now and then the same issue arises

    I also then start to get complaints that after submitting the screen goes blank

    Could someone look into this for me too?

    Thanks as always for your support

  • Kiran Support Team Lead
    Replied on March 25, 2021 at 4:18 PM

    Your other question is moved to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/2994329

    Thanks!