What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Fatal error when trying to integrate a Jotform into a Wordpress

    Asked by qbuster on December 05, 2013 at 02:49 PM

    I get the following fatal error when I try to integrate a Joform into a wordpress post conting the shortcode:

     

    Fatal error: Out of memory (allocated 69730304) (tried to allocate 122880 bytes) in /home/waterway/public_html/alrewasplan.co.uk/wp-includes/pluggable.php on line 1463

    JotForm integrate style size POST font
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    JotForm Support

    Answered by ardy0689 on December 05, 2013 at 05:07 PM

    We apologize for this inconvenience. Are you using the JotForm Embed Plugin? Unfortunately, I am unable to replicate the same issue on my local server and on my live server

    I run the same error on Wordpress before. That error code usually relates to your webhosting server. It only means that your current server is running out of resources or running out of memory. That can easily be fixed by increasing the memory_limit of your server to 32M, 64M or 96M whichever suits your website. 

    Running many plugins or running complex themes can exhaust the memory of your server.

    Please edit your wp-config.php file and add this script

    define('WP_MEMORY_LIMIT', '64M');
    Or
    ini_set("memory_limit","64M");

    You may change the values to 96M if 64M is not enough.

    Please let us know if this issue persists after increasing your memory. Thank you

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    Answered by qbuster on December 06, 2013 at 12:02 AM

    I'm using the Jotform Integration plugin for WordPress.

    YOur suggestion about increasng available memory worked but the JotForm logo doesn't appear in the edit toolbar for new pages or new post. Other plugin icons like Google Map are displayed but not JotForm so I have to enter the shortcode manually. Any ideas how to correct that?

     

    Regards

     

    Will 

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    JotForm Support

    Answered by ardy0689 on December 06, 2013 at 03:31 AM

    Hello Will, what version of Wordpress is currently installed on your webhost and what browser are you currently using for Wordpress viewing? I used fresh copy of WP 3.6.1 and the Latest WP 3.7.1 both works fine and currently using Chrome.

    Looks like the plugin does not work well with Firefox on both WP versions. Clicking the JotForm icon is not doing anything. However, it works well on Chrome. Most of the JotForm tools, plugins and apps work best under Chrome.

     

    Please try it out on Chrome. Let us know if this issue persists. Thank you

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    JotForm Support

    Answered by ardy0689 on December 06, 2013 at 03:39 AM

    I would like to add to make the icon appear make sure the JotForm Embed plugin is currently installed and activated. If should in case it does not work on Chrome as well please delete the "Embed Forms" plugin under the Plugin section and please refer to this similar thread on how to install it properly.

    http://www.jotform.com/answers/291427-JotForm-Plugin-for-Wordpress-not-working-Can-not-click-Jotform-icon#2

    Regards

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    Answered by qbuster on December 06, 2013 at 04:31 AM

    I'm using wp3.7.1 and my favoured browser is Chrome. I'm running Windows 8.

    Somethings wrong with the link you sent.

    I tried JotForm Embedder and it gave birth to the icon. Howevre, as I have got JotForm Integration to display my form I've decided to settle that even though it doesn't place an icon.

    I'm impressed with JotForm and your excellent support and look forward to creating more forms - I especially need one that validates UK postcodes using http://postcodeanywhere.co.uk

     

    Cheers for now

     

    Will