I can’t upload pictures in our form

  • Mogren
    Asked on March 25, 2021 at 1:16 PM

    My bridal form requires pictures and it will not allow then to be uploaded, so no one can submit a form

  • Elton Support Team Lead
    Replied on March 25, 2021 at 9:16 PM

    Is this the form in question https://www.jotform.us/form/82984176828171? I tried to upload files in the form and it is working. Example:

    03262021 kc5sxnhfVv Screenshot 10

    I am also able to submit the cloned version of your form without any issue.

    My cloned: https://form.jotform.com/210837731968971

    Test submission with uploaded files.

    03262021 m0111flwcD Screenshot 21

  • Elton Support Team Lead
    Replied on March 25, 2021 at 9:17 PM

    Could you please ask them to upload files again? If they encounter an issue, could you please provide the error they get so we can analyze it here? Thanks!