I am not receiving my form patient registration in my email.

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    galenoralsurgery
    Asked on March 25, 2021 at 03:21 PM

    i am not receiving my patient registration form in my email but it is in the jotform mailbox i had it set to the smtp but dont see that option anymore. What do i need to correct to get the forms forwarded to my email?

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    Jed_C
    Answered on March 25, 2021 at 11:22 PM

    Your SMTP credentials might not be updated. You can try to update your SMTP credentials by following this guide https://www.jotform.com/help/241-how-to-edit-delete-sender-emails-on-smtp-settings or just use the noreply@jotform.com as your sender email.

    1616728945_605d537132c33_The Easiest Onl

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    galenoralsurgery
    Answered on March 25, 2021 at 11:44 PM
    i receive all the forms except my patient registration form in my email. this started after receiving the following email:
    Dear galenoralsurgery,
    There was an error on your SMTP configuration. Due to that error, our system
    automatically changed your email sender's address for your form ID
    201205462839150 to noreply@jotform.com to prevent issues arising from your
    account.
    Please log in to your Jotform account (http://www.jotform.com) to correct your
    SMTP configuration.
    If you have questions, please post your questions to
    http://www.jotform.com/answers/ or send an email to support@jotform.com.
    All the best,
    Jotform Support
    P.S. This is an auto-generated email, please do not reply here.
    However i do not see where i need to make the change to correct the problem as i receive all my other forms. There appears to be a change in the appearance in your dashboard from when i originally set this up. I needed in the past to put in the smtp settings as otherwise i was not predictably receiving the submission. currently i can only get this form “ patient registration” via log in to jot form it is not being emailed to me. the link below describes a general email for the account not the individual form. Please help me correct this problem as i am not receiving the most important form “ patient registration”
    ...
  • Profile Image
    galenoralsurgery
    Answered on March 25, 2021 at 11:44 PM
    i receive all the forms except my patient registration form in my email. this started after receiving the following email:
    Dear galenoralsurgery,
    There was an error on your SMTP configuration. Due to that error, our system
    automatically changed your email sender's address for your form ID
    201205462839150 to noreply@jotform.com to prevent issues arising from your
    account.
    Please log in to your Jotform account (http://www.jotform.com) to correct your
    SMTP configuration.
    If you have questions, please post your questions to
    http://www.jotform.com/answers/ or send an email to support@jotform.com.
    All the best,
    Jotform Support
    P.S. This is an auto-generated email, please do not reply here.
    However i do not see where i need to make the change to correct the problem as i receive all my other forms. There appears to be a change in the appearance in your dashboard from when i originally set this up. I needed in the past to put in the smtp settings as otherwise i was not predictably receiving the submission. currently i can only get this form “ patient registration” via log in to jot form it is not being emailed to me. the link below describes a general email for the account not the individual form. Please help me correct this problem as i am not receiving the most important form “ patient registration”
    ...
  • Profile Image
    Jed_C
    Answered on March 26, 2021 at 12:57 AM

    Thanks for the response. Can you please confirm that you are still not receiving an email even if you make a test submission right now? I just checked your form and it seems to have switched back to noreply@jotform.com so please make a test submission and let us know if you receive any notification via noreply@jotform.com sender address.

    Looking forward for your response.