Times showing up wrong via booking link

Hi,

We have a problem at Wraysbury Bowls Club with our booking form again, with times changing to what was booked.

Sub no 4925569968415523130 booked today via the link … https://form.jotform.com/201534815009045  for slot 4pm – 6pm but confirmation shows time wrong as 3pm – 5pm.

However, another test booked through our admin page and calling up View Form, the booking for 12pm – 2pm showed up correctly.  Sub no: 4925574708415962994.

We had a similar problem in October when the BST ended so an hour time change caused an issue. I wonder whether something has occurred with GMT changing to BST on 2am Sunday morning.  Could you please investigate.

Many thanks,

Fred Parsons

WBC 

Thank you for reaching support,

I cloned and tested the form and I was not able to replicate the issue as the time slots are reflected accurately in the Submission table:

Here were the selections made in filling out the form:

Can we have your permission to make a test submission on your live form?

Awaiting your response.

Best.

Hi Kenneth,
Thanks for your response. Yes please do test on our form. However, as
mentioned, when booking via the Form from our site the times come out the
same. But in the link that members us it does not. The link is
*https://form.jotform.com/201534815009045
*
Kind regards,
Fred
...

Hi there,

I have made a test submission on the form so let us know if the issue still persists.

I also cleared your form cache.

Best.

Hi Kenneth,
Have run a couple of test bookings and it seems to work fine now. Much
appreciated.
Perhaps clearing the cache helped - is that something we can do
occasionally, or is it only you guys?
Many thanks !
Fred
Wraysbury Bowls Club 👍
...

By the wayl
Our clocks change after Sunday to British Summer Time (BST) going forward
...

Hi there,

Great! Let us know if the issue persists.

And also, you may clear your form cache, if cases such as this ever occur for troubleshooting.

Here is the guide: https://www.jotform.com/help/229-how-to-clear-your-form-cache.

Best.

Many thanks for all your help.
Cheers,
Fred
WBC
...