Change paypal account

  • Raygen
    Asked on March 26, 2021 at 6:38 AM

    Hi,


    How do I change the paypal account on this account. I am currently using my private account and want to change it to My business one.


    Thanks

  • furkan Content Operations Specialist
    Replied on March 26, 2021 at 8:51 AM

    Hello,

    You can change the Payment gateway on a form easily by using the "Switch to another gateway" option.

    1- Click on the "Add Form Element" button on the left of the page.

    1616759703 605dcb97a272b ss1 Screenshot 10
    2- Choose "PAYMENTS" on the menu.

    1616759767 605dcbd7413da ss2 Screenshot 21

    3- Click on the "PayPal Personal" and choose "Switch to another gateway" option.

    1616759821 605dcc0dd6d3f ss3 Screenshot 32

    4- Choose "PayPal Business".

    1616759938 605dcc82a3c31 ss4 Screenshot 43
    5- A new menu will open, please click "Connect" and add your PayPal Business account,

    1616760268 605dcdcc0f3a7 ss5 Screenshot 54

    6- Click the "Continue" button at the bottom of the page, and save your form.

    1616760427 605dce6b5c0db ss6 Screenshot 65

    Applying these steps will solve your problem.

    By the way, changing the payment gateway will not remove your products.

    If you need further assistance, feel free to contact us.

    Thank you.

  • Raygen
    Replied on March 26, 2021 at 11:55 AM
    I need to change the payment method I use to pay for my subscription
    ...
  • Niko_N
    Replied on March 26, 2021 at 7:54 PM

    Greetings,

    Sorry for the confusion.

    If you want to change the PayPal account used for your JotForm subscription, you should cancel the existing subscription and subscribe again using the other PayPal account.

    Guide:

    How Can I Cancel My PayPal Subscription? 

    Related guide:

    How to Cancel a Subscription and Downgrade Back to Free 

    When you cancel that subscription, you will not be charged again from that account, and your current subscription with JotForm will stay until the subscription period ends. And then, you can re-subscribe with your new PayPal account.

    Thank you!