Change paypal account

  • Profile Image
    Raygen
    Asked on March 26, 2021 at 06:38 AM

    Hi,


    How do I change the paypal account on this account. I am currently using my private account and want to change it to My business one.


    Thanks

  • Profile Image
    furkan
    Answered on March 26, 2021 at 08:51 AM

    Hello,

    You can change the Payment gateway on a form easily by using the "Switch to another gateway" option.

    1- Click on the "Add Form Element" button on the left of the page.

    1616759703_605dcb97a272b_ss1.png
    2- Choose "PAYMENTS" on the menu.

    1616759767_605dcbd7413da_ss2.png

    3- Click on the "PayPal Personal" and choose "Switch to another gateway" option.

    1616759821_605dcc0dd6d3f_ss3.png

    4- Choose "PayPal Business".

    1616759938_605dcc82a3c31_ss4.png
    5- A new menu will open, please click "Connect" and add your PayPal Business account,

    1616760268_605dcdcc0f3a7_ss5.png

    6- Click the "Continue" button at the bottom of the page, and save your form.

    1616760427_605dce6b5c0db_ss6.png

    Applying these steps will solve your problem.

    By the way, changing the payment gateway will not remove your products.

    If you need further assistance, feel free to contact us.

    Thank you.

  • Profile Image
    Raygen
    Answered on March 26, 2021 at 11:55 AM
    I need to change the payment method I use to pay for my subscription
    ...
  • Profile Image
    Niko_N
    Answered on March 26, 2021 at 07:54 PM

    Greetings,

    Sorry for the confusion.

    If you want to change the PayPal account used for your Jotform subscription, you should cancel the existing subscription and subscribe again using the other PayPal account.

    Guide:

    How Can I Cancel My PayPal Subscription? 

    Related guide:

    How to Cancel a Subscription and Downgrade Back to Free 

    When you cancel that subscription, you will not be charged again from that account, and your current subscription with Jotform will stay until the subscription period ends. And then, you can re-subscribe with your new PayPal account.

    Thank you!