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RaygenAsked on March 26, 2021 at 6:38 AM
Hi,
How do I change the paypal account on this account. I am currently using my private account and want to change it to My business one.
Thanks
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furkan Content Operations SpecialistReplied on March 26, 2021 at 8:51 AM
Hello,
You can change the Payment gateway on a form easily by using the "Switch to another gateway" option.
1- Click on the "Add Form Element" button on the left of the page.
2- Choose "PAYMENTS" on the menu.3- Click on the "PayPal Personal" and choose "Switch to another gateway" option.
4- Choose "PayPal Business".
5- A new menu will open, please click "Connect" and add your PayPal Business account,
6- Click the "Continue" button at the bottom of the page, and save your form.
Applying these steps will solve your problem.
By the way, changing the payment gateway will not remove your products.
If you need further assistance, feel free to contact us.
Thank you. -
RaygenReplied on March 26, 2021 at 11:55 AMI need to change the payment method I use to pay for my subscription
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Niko_NReplied on March 26, 2021 at 7:54 PM
Greetings,
Sorry for the confusion.
If you want to change the PayPal account used for your JotForm subscription, you should cancel the existing subscription and subscribe again using the other PayPal account.
Guide:
How Can I Cancel My PayPal Subscription?
Related guide:
How to Cancel a Subscription and Downgrade Back to Free
When you cancel that subscription, you will not be charged again from that account, and your current subscription with JotForm will stay until the subscription period ends. And then, you can re-subscribe with your new PayPal account.
Thank you!