Having some glitches when people first see form ...

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    JohnReaves
    Asked on December 05, 2013 at 11:20 PM

    We're using Star Rating fields to collect votes on our ideas. Sometimes, when you first see the form, these show up as a drop-down or spinner (1-5); this seems to affect the result, so that all of the ideas default to 1.

    http://www.artofsciencelearning.org/old-pages/san-diego-module-5-voting/

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    aytekin
    Answered on December 06, 2013 at 08:12 AM

    It could be a CSS problem. I am not sure but the stars cannot be shown on your site. But the standalone form is fine:

    http://form.jotform.co/form/33237995137867

    Can you try using the iframe code? That should fix the issue.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

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    JohnReaves
    Answered on December 06, 2013 at 11:02 AM

    I'm trying it ... we'll see what the behavior is. Unfortunately, I can't always predict which users will have the problem ... maybe 1/3 of them do. I've only seen it on my PC once, the rest of the time it's okay.

    Did you NOT see stars?  If so, can you check again, to see if the iFrame fixes it?  

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    JohnReaves
    Answered on December 06, 2013 at 02:52 PM

    The next few people who filled out the form seem to have done it correctly, so hopefully the iframe fixed the issue. 

    Is the iframe version of the code generally better? I used the "WordPress" option code, assuming that was more appropriate.

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    JohnReaves
    Answered on December 06, 2013 at 04:44 PM

    Well, I thought the WordPress code fit my needs until it didn't work with some of my users. Now I have to write them back and ask them to re-submit, which is difficult. So the appropriate option is the one that works most consistently, no? Or perhaps more discussion in the documentation of what the issues are (WordPress CSS knocking out some fields)?

    No further assistance needed at this time, and thanks for your responsiveness!