Can you restore a form that has disappeared?

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    gaittec
    Asked on June 13, 2011 at 03:14 PM

    http://form.jotform.com/form/11412930239   This is my form url.  I have an important client who needs it as soon as possible.   Can You help?

     

    Thanks

    Mike

     

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    abajan
    Answered on June 13, 2011 at 04:44 PM

    Hello Mike

    I regret to inform you that the possibility of restoring your form is highly unlikely. A few other users have had the same problem and their forms were irretrievable.

    If you can remember what fields the form contained and how they were positioned, replace them. Once replaced, clone the form so that you would have a backup should a similar situation reccur. Also for backup purposes, periodically download submissions and user uploaded files to your computer.

    Just in case there is any possibility of restoring the form, a ticket will be submitted for you.


    ~ Wayne

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    NeilVicente
    Answered on June 13, 2011 at 04:47 PM

    Hi Mike,

    I apologize but it looks like you were affected by a server problem that happened almost three weeks ago. As per our higher ups, there isn't a convenient way of restoring forms that were affected by that unfortunate incident.

    Our advise to you is to recreate your forms. We are sincerely sorry about that.


    Neil