What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can you restore a form that has disappeared?

    Asked by gaittec on June 13, 2011 at 03:14 PM

    http://form.jotform.com/form/11412930239   This is my form url.  I have an important client who needs it as soon as possible.   Can You help?

     

    Thanks

    Mike

     

    Page URL:
    none

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    JotForm Support

    Answered by abajan on June 13, 2011 at 04:44 PM

    Hello Mike

    I regret to inform you that the possibility of restoring your form is highly unlikely. A few other users have had the same problem and their forms were irretrievable.

    If you can remember what fields the form contained and how they were positioned, replace them. Once replaced, clone the form so that you would have a backup should a similar situation reccur. Also for backup purposes, periodically download submissions and user uploaded files to your computer.

    Just in case there is any possibility of restoring the form, a ticket will be submitted for you.


    ~ Wayne

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    JotForm Support

    Answered by NeilVicente on June 13, 2011 at 04:47 PM

    Hi Mike,

    I apologize but it looks like you were affected by a server problem that happened almost three weeks ago. As per our higher ups, there isn't a convenient way of restoring forms that were affected by that unfortunate incident.

    Our advise to you is to recreate your forms. We are sincerely sorry about that.


    Neil