Issues with 2 Surveys for an Event

  • Profile Image
    cftexas
    Asked on March 26, 2021 at 12:40 PM

    Hello,

    I am receiving error messages on two surveys I have created for our Professional Seminar:

    • 2021 CFT/SMU Professional Seminar
    • 2021 CFT/SMU Professional Seminar Sponsorship Registration

    Both of these forms are integrated with a Zoom event. I received 3 registrations yesterday evening and now getting an error message on both surveys.

    I have the capacity set at 500 - and our registrations are no where near that capacity.

    Can you please help triage this error?


    This is the error message we are receiving:

    Screenshot
  • Profile Image
    VincentJay
    Answered on March 26, 2021 at 08:47 PM

    Hello,

    I cleared your form cache on our server. Could you please try testing the form again and let us know if the issue still persists?

    If yes, is it okay if we submit a test submission to the form? Also, if the form is embedded, please share the website where you embed it so we can check it. Thank you!