form completed, but don't receive any mails after submit

  • Profile Image
    Sengphet
    Asked on December 06, 2013 at 08:59 AM

    ref: http://dorkjumpahotel.com/index.php?option=com_content&view=article&id=89&Itemid=145&lang=en

     

    can submit the booking form, but no have email sent from form/

     

    how to resolve this, please advise how to setting up

     

    Regards,

    Sengphet

  • Profile Image
    pinoytech
    Answered on December 06, 2013 at 10:58 AM

    Hi,

    I took a look at your form and found two email notifications. None of the recipient also in our bounce list upon checking. Your mail log shows also that submissions was successfully sent to your email address.

    Current Server: /var/log/jotform/amazonSES.log:[26/Oct/2013:04:08:04 +0000] 20410837200 AmazonSES Sent email to laohosting@gmail.com - MessageID:00000141f2f28c62-00807c4a-caed-4779-a2af-90b877e78e9b-000000 - RequestId:360071e7-3df4-11e3-9722-331987d16eda /var/log/jotform/amazonSES.log:[04/Nov/2013:03:49:25 -0500] 20410837200 AmazonSES Sent email to laohosting@gmail.com - MessageID:00000142224d606b-3037b55e-ca27-4785-80e8-cde240343e35-000000 - RequestId:01fac2d6-452e-11e3-8cd3-471f6dd629dd /var/log/jotform/amazonSES.log:[06/Nov/2013:06:57:08 -0500] 33082429837460 AmazonSES Sent email to rsvs@dorkjumpahotel.com - MessageID:000001422d45f476-896a6c4d-4a87-4702-aa2d-351cb3de0a27-000000 - RequestId:900bbceb-46da-11e3-87f7-4f04c4caa8a1 /var/log/jotform/amazonSES.log:[06/Dec/2013:13:13:48 +0000] 33082429837460 AmazonSES Sent email to rsvs@dorkjumpahotel.com - MessageID:00000142c80aed26-9371c5c4-5bc2-4468-a648-cdfcb2fd3526-000000 - RequestId:3e403aff-5e78-11e3-a6bf-c5cbc98cf7a3

    Have you tried already checking your email spam/bulk folder? If not, can please give a try? 

    Can you please apply this in your form also? http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    If you need further assistance, please feel free to contact us at anytime.