What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    form completed, but don't receive any mails after submit

    Asked by Sengphet on December 06, 2013 at 08:59 AM

    ref: http://dorkjumpahotel.com/index.php?option=com_content&view=article&id=89&Itemid=145&lang=en


    can submit the booking form, but no have email sent from form/


    how to resolve this, please advise how to setting up




    Page URL:

  • Profile Image

    Answered by pinoytech on December 06, 2013 at 10:58 AM


    I took a look at your form and found two email notifications. None of the recipient also in our bounce list upon checking. Your mail log shows also that submissions was successfully sent to your email address.

    Current Server: /var/log/jotform/amazonSES.log:[26/Oct/2013:04:08:04 +0000] 20410837200 AmazonSES Sent email to laohosting@gmail.com - MessageID:00000141f2f28c62-00807c4a-caed-4779-a2af-90b877e78e9b-000000 - RequestId:360071e7-3df4-11e3-9722-331987d16eda /var/log/jotform/amazonSES.log:[04/Nov/2013:03:49:25 -0500] 20410837200 AmazonSES Sent email to laohosting@gmail.com - MessageID:00000142224d606b-3037b55e-ca27-4785-80e8-cde240343e35-000000 - RequestId:01fac2d6-452e-11e3-8cd3-471f6dd629dd /var/log/jotform/amazonSES.log:[06/Nov/2013:06:57:08 -0500] 33082429837460 AmazonSES Sent email to rsvs@dorkjumpahotel.com - MessageID:000001422d45f476-896a6c4d-4a87-4702-aa2d-351cb3de0a27-000000 - RequestId:900bbceb-46da-11e3-87f7-4f04c4caa8a1 /var/log/jotform/amazonSES.log:[06/Dec/2013:13:13:48 +0000] 33082429837460 AmazonSES Sent email to rsvs@dorkjumpahotel.com - MessageID:00000142c80aed26-9371c5c4-5bc2-4468-a648-cdfcb2fd3526-000000 - RequestId:3e403aff-5e78-11e3-a6bf-c5cbc98cf7a3

    Have you tried already checking your email spam/bulk folder? If not, can please give a try? 

    Can you please apply this in your form also? http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    If you need further assistance, please feel free to contact us at anytime.