My form email notification is not working

  • Profile Image
    maraxususmc
    Asked on March 26, 2021 at 10:40 PM

    Hello Jotform,


    I have used your form for our bodybuilding show going on three years now. The initial year and last year, I had very little problem with your application and its setup. This year however, your form is stumping me and causing more difficulties then I can manage. I have some questions for troubleshooting from you, that I would like answered as soon as possible.


    First, your form is not being emailed to me when it is completed. In years past, this was always sent out immediately. Now, it is sitting in the "inbox" on your site instead. I am not here to pay for another email, I am here for your form. Your current setup requires me to forward each and every entry to my email, which I will not be able to conduct throughout the next sixteen weeks.


    Secondly,

    the registration form that I have created has multiple class selections attached to it. The selected classes are paramount for me to know what each entry entails. This information is not available at all, even in your inbox registration form completion. I need to know how this information can be attained and changed on the form so it is received each and every time a form is completed. We have over fifteen class listings for competitors to register for, and their selection is not being forwarded.


    Thank you.


    -Aaron

  • Profile Image
    Ahmed_S
    Answered on March 27, 2021 at 05:56 PM

    Hello Aaron,

    I've checked your form and found that the Recipient Eemail is missing in the Email Notification of your form, you only need to add you email and save the notification to get every new submission in your email, please check the below screen cast.

    1616881485_605fa74dd8336_screen.gif

    Related guide:

    Setting up Email Notifications

    I have moved your second question to this separate post to avoid any possible confusion in the forum, I'll respond to it shortly.

    Please let us know if you need further assistance we are happy to help.


  • Profile Image
    CecilPhillipsClassic
    Answered on March 28, 2021 at 06:16 PM

    Ahmed,

    It seems I am now extremely confused as I cannot access the form you have helped me on, and I only have access to our prior form from years before. This form is more preferable to me but it has no option now for a payment form via paypal. I need advice as soon as possible on how to utilize paypal for this old form that is now my only accessibility point as we will have our registered athletes completely void of payment at this point.


    I do not know how this has occurred by the way. the form is: https://form.jotform.com/83429160318153


    I do not know our previous link to the form you helped me on as this is seemingly the only option that the site is taking me to.

  • Profile Image
    Patrick_R
    Answered on March 29, 2021 at 12:42 AM

    Hello! It seems that you have two different accounts with us. One is maraxususmc and another is CecilPhillipsClassic.

    1. You have one form in maraxususmc, i.e. https://www.jotform.com/form/193625727443161

    2. This particular form (https://form.jotform.com/83429160318153) is under the account CecilPhillipsClassic.

    Let us know which one do you need assistance with. We'll get back to you accordingly.

    Awaiting your response.

  • Profile Image
    maraxususmc
    Answered on March 29, 2021 at 12:23 PM

    Ahmed,

    Wow, thank you so much for showing me that I didn't lose the original form. I was extremely nervous for a second and I guess I attached one form to a personal email and one to my business. Now that we have clarified that they both exist, they also both are not working correctly. I am going to attempt to tackle the form you helped me on originally today with your advices by changing the registrations selections. If that doesn't work, I will shoot your a message by the end of the day.


    Thanks again.


    -Aaron