- SesameAsked on June 13, 2011 at 05:00 PM
There were too many submissions so the form was disabled. How do I reactivate our submission page?
- JotForm SupportNeilVicenteAnswered on June 13, 2011 at 07:18 PM
When your account reaches the maximum storage space allowed for free users, your forms will get disabled temporarily for the remaining days of the month. Clearing your space even down to 0 cannot re-enable your forms. This rule is put in place to prevent abuse to our free service.
A good practice is to always keep your account's used space to a minimum by deleting submissions with large uploaded files. You can also integrate your forms to dropbox so that each submission will have a backup copy in your dropbox account.
I have re-enabled your forms now but please keep in mind that we can only do this once for every account. The next time this happens, we cannot re-enable your forms anymore.