I have a form that on the thank you page, you can add a button to allow

I have a form that on the thank you page, you can add a button to allow them to download a pdf of it.

Now the next couple forms show that option with a lock symbol over it so that you cannot add that option. Why does it not let me click that option? When the mouse hovers over it, it says "There is no PDF element to show"

Greetings,

Thanks for reaching out to us!

"There is no PDF element to show" message is displayed when there's no submission PDF document created for your online form. To fix that, please follow these steps below and create a PDF document for your form:

1) Go to the PDF Editor:

2) Create a PDF document that will be automatically generated:

Once you click CREATE button and a PDF document would be generated, go back to the Thank you page settings and check again.

Thank you!