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    My conditions are not working properly as of today

    Asked by nmhgmarketing on December 06, 2013 at 03:06 PM

    I have several conditions on my form and they worked fine prior to today.  Today, it seems only the first condition works and the remainder of the conditions do not work.

    Page URL:
    http://form.jotform.co/form/33164666616863

  • Profile Image
    JotForm Support

    Answered by Mike_T on December 06, 2013 at 03:48 PM

    Thank you for contacting us.

    I think that there is a conditions conflict issue. Let me please explain this.

    For example, your first condition:

    This condition also means:

    If Truck Classification field Is Filled
    or
    If Capacity field Is Filled

    Then Show - Can you provide the total... 
    Then Show - Enter the total number of...
    Then Show - Total Number of Service  ... 
    Then Show - Enter total number of se ...
    etc.

    So this condition will override any other conditions on form.

    As a solution, you can use only Show rules within your conditions.

    For example, delete your first condition with Hide rules, and then use Show rules only:

    Also, you are missing a Submit button on your form, so it is not possible to submit the form at this moment.

    Note, you can clone the form and practice on the cloned version.

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by nmhgmarketing on December 06, 2013 at 04:17 PM

    Understood.  I only added the First condition (with all the Hide conditions) because all of a sudden all of the fields where showing and I had made no changes to the form.  Upon further investigation on the forum, I saw that there where issues with conditions yesterday (site wide) and this could have been the possible cause of the form not working properly yesterday.

    At this time, I do not need a submit button.  The form is simply for calculations at this time.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Mike_T on December 06, 2013 at 04:26 PM

    I can confirm this, yesterday there was a bad commit that caused some conditions issues. As far as I know, it was fixed by our developers. We are very sorry for the inconveniences caused.