Help with Storage limit

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    emmajory
    Asked on March 29, 2021 at 04:04 AM

    Hi

    I have almost reached my storage limit.

    Can you please help me understand if I can archive this information so I can stay on the free plan longer?

    Or can I save it on my own storage area?

    I would love to upgrade but can't afford it yet.

    Do you have any offers for the upgrades?

    I saw there was an offer a while ago which I didn't take as I didn't need it then.

    Look forward to hearing from you soon.

    Thanks

    Emma

  • Profile Image
    Anita_K
    Answered on March 29, 2021 at 07:50 AM

    Hi Emma,

    thank you for reaching out to us.

    You can download all your data or download your form submissions and then you can delete them to free up space. Please make sure to remove them from the trash folder as well if you want to free up space.

    Right now, we only have our ongoing discounts for non-profit organizations and educational institutions.

    I hope this helps, please let us know if you have further questions.

  • Profile Image
    emmajory
    Answered on March 30, 2021 at 10:24 AM

    Thank you so much for the assistance.

    I have downloaded many of the responses and have deleted them.

    However my storage still seems to show up as close to full.

    I checked the Trash folder and it seems empty.

    Can you please help me to clear out the storage?

    Maybe I'm missing something?

    Thanks in advance

    Emma

  • Profile Image
    Anita_K
    Answered on March 30, 2021 at 12:40 PM

    Hi Emma,

    I have recalculated the storage for you, so the message should have disappeared. Your account is in good standing.

    Let us know if you run into any further issues.