Email Issue : Notification emails coming in late

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    Pediatrics_West
    Asked on March 29, 2021 at 08:40 AM

    good morning

    In the past, emails sent as conditions from within our forms were coming right away. They are now taking up to 15 minutes to arrive. We are using this for checking in customers so obviously this is not working for us.

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    Jong_P
    Answered on March 29, 2021 at 10:23 AM

    Hi,

    I believe your case might be due the our recent issue that has to do with unbelievable amount of heavy traffic on our HIPAA dedicated servers.

    I believe such issue has been attended to by our developers earlier, but please let us know if you are still experiencing the issue after testing one more time.

    I have cleared your form caches just in case.

    Please let us know how it goes.

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    Pediatrics_West
    Answered on March 29, 2021 at 10:46 AM

    thank you for prompt reply

    it is still taking 10-20 minutes. In the past it was near instant.

    We really need a fix for this.

    It is in the form called 'parking lot check-in'

    Thank you

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    Jong_P
    Answered on March 29, 2021 at 11:33 AM

    Hi,

    May I have the submission date and time of the emails in issue from the mail logs?

    If there are many emails like that, then please kindly provide some emails from quite recent.

    Look forward to hearing from you.