Help Accessing Client Account

  • Profile Image
    Andrew Heiser 
    Asked on March 29, 2021 at 10:59 AM

    Hello,

    I am working on a client's website and they have lost their username and aren't sure what email address they used to setup their account.

    I can see from the code of the website that they are looking to access the account that owns this form:


    https://form.jotform.com/jsform/30733265087152


    Would it be possible for you to reset the password or tell me the username of this account so that we can reset the password?


    Thank you in advance for your help,


    Andy Heiser

    317.417.1483

    andy@rakedevelopment.com



  • Profile Image
    Niko_N
    Answered on March 29, 2021 at 03:43 PM

    Greetings Andy,

    Thanks for reaching out to us!

    The corresponding Jotform account is registered under the email address abbyr*******n0601@gmail.com under username wildhorses.

    You can reset it by following this guide below:

    https://www.jotform.com/help/489-how-to-reset-jotform-account-password

    Please let us know if you have further questions.