What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are my PayPal submissions saying incomplete when they went through?

    Asked by 10thassoc on December 07, 2013 at 09:18 AM

    I am getting paypal notifications, but jotform saids they are incomplete.  What do I need to do?

    Page URL:
    http://deesdesktop.com/photo/sale.html

    Submissions JotForm
  • Profile Image

    Answered by Cesar on December 07, 2013 at 11:30 AM

    You can verify which submissions have incomplete payments by checking on the submissions page, like so:

    First select the form you want to work with. Once selected the Submission button will appear on the top toolbar of the form's page:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/21884_incomplete10th2.png

    Once on the submission's page, click on the Incomplete Payments icon at the top:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/21883_incomplete10th1.png

    At this moment it appears that there are no incomplete payments out of the 2 submissions made to your form. I wouls also advide to make the payment tool a required field on your form. This should prevent users from submiting a purchase with the items empty.

     

    Do let us know if you need further assistance. Thank you.