- 10thassocAsked on December 07, 2013 at 09:18 AM
I am getting paypal notifications, but jotform saids they are incomplete. What do I need to do?Page URL:
- CesarAnswered on December 07, 2013 at 11:30 AM
You can verify which submissions have incomplete payments by checking on the submissions page, like so:
First select the form you want to work with. Once selected the Submission button will appear on the top toolbar of the form's page:
Once on the submission's page, click on the Incomplete Payments icon at the top:
At this moment it appears that there are no incomplete payments out of the 2 submissions made to your form. I wouls also advide to make the payment tool a required field on your form. This should prevent users from submiting a purchase with the items empty.
Do let us know if you need further assistance. Thank you.