What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Feature Request: Authorize.NET eCheck Payment Processing

    Asked by matj6876 on December 07, 2013 at 09:52 AM

    We need to integrate the Authorize.net checking account payment option ASAP. Any information on this functionality would be appreciated. Thanks again,

    A quick scan of the site makes it look like it's been "important" to Jotform for nearly 2 years! 

    http://www.jotform.com/answers/68242-Authorize-net-allows-collection-of-credit-card-data-or-eCheck-electronic-funds-transfers-Is-there-a-way-to-include-these-two-selection-options-witn

    Any updates? Cheers.

    Page URL:
    http://www.4everhope.org/#!donorformdon/c1vvt

    status JotForm Selection site integrate
  • Profile Image
    JotForm Support

    Answered by KadeJM on December 07, 2013 at 11:59 AM

    Hi and thanks for opening up a new thread about this. I believe this is related to your original thoughts about this matter in the other thread here http://www.jotform.com/answers/279752-Status-of-Autorize-net-Checking-Accocunt-Payment-Processing#9.

    As far as I know of I can see that we did have a request for this awhile back but it seems there may not have been enough demand for it as of yet. So that is probably one of the main reasons that we've persued other things since then at the moment. There is still a good chance for this as it is still on our Features Request List. So what I will do is go ahead and forward this as another request on your behalf to alert our Developers about it so that they are made more aware of the growing demand for it.

  • Profile Image

    Answered by matj6876 on December 07, 2013 at 12:23 PM

    Hi Kade & Cesar

    Again, thanks for your, quick responses. I realize that in the realm of internet support forums I am likely coming across as a complete @ss now but the answers you have given are so vague they are of no help.

    To summarize both thread responses:

    There may or may not have been a request for this in the past and there may or may not have been enough support for it and that may or may not have been the reason why it hasn't been developed yet.

    It IS still on the features list (that we can confirm) but JotForm are unwilling to confirm that it will ever be implemented at all and certainly can't give a time line.

    The bottom line being that if there is ever an update from the Development Team, you will let us know.

    This is really no different from the answer given in Jan 2012.

    I have a choice that I have to make and that's the reason I'm pushing this. I need this functionality.

    I don't want to leave JotForm and have to recreate my forms elsewhere but if this feature is not going to be available I am going to have to do that. I'm not expecting the loss of one customer to force you to develop this (I'm not that self-important!) but if there's a chance you're going to do this please save me the trouble of moving by being a little more transparent. Please can you reach out within the JotForm team and see if, as an organization that prides itself on offering "Simply the Best Services & Features", you are willing to be a little more specific on this.

  • Profile Image

    Answered by Cesar on December 07, 2013 at 02:11 PM

    @matj6876

    First of all let me apologize for any inconvenience this may have brought you. I understand this is a feature you look forward to. As Kade and I have mentioned on our previous responses. We do acknowledge the fact the request has been performed in the past. The Development Team has as well acknowledge this request on the earliest feature request thread we could find.

    Now, unfortunately we cannot speak on behalf of the Development Team, as to why the implementation has not taken place. There could be many variables as to why that is. Nevertheless, what we can do is raise your concern to that Development Team. In which case, this is what we have done for your thread and dgrokulsky's thread which is on the same topic. In attempt to make the Development Team aware of this active request.

    At this time it will be a matter for the Development Team to evaluate their timeline. And once they have a response due to the status of this request, you will be notified through this thread.

    Thank you again for your input.

  • Profile Image

    Answered by matj6876 on December 07, 2013 at 02:34 PM

    Thanks guys - your position is clear.

  • Profile Image

    Answered by dgrokulsky on January 30, 2014 at 01:06 PM

    Unfortunatley Jot Form's position IS clear. I am also having to migrate all my forms....

  • Profile Image

    Answered by matj6876 on January 30, 2014 at 01:34 PM

    dgrokulsky - it's probably not apropriate for this forum but could you let me know where you are moving to and how you get on. I am stuck with a year of Jotform and will move this summer when my subscription is up for renewal. Would appreciate an email matt <at> 4everhope dot org if you are willing to share.