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I've gone ahead and remove the email form the Bounce List. Kindly test your form to see if it is working properly. If the issue persists, do let us know.
Result: firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp;550 5.1.1 : Recipient address rejected: User unknown in virtual mailbox table
To avoid this from happening again, please apply this in your form: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues
Could you please check that my other e-mail address email@example.com
is allowed as well... I want to make sure I get orders that are created
through this form.
I can confirm that your email address address firstname.lastname@example.org is not in our bounce list, so, it should work correctly. To make sure this issue does not happen again, please follow the guide suggested by my colleague.
Inform us if you need further assistance with this.