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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My e-mails are on your bounce list

    Asked by alarmsim on December 07, 2013 at 11:26 AM

    I need my alarmsim e-mails to work please

    Page URL:

  • Profile Image

    Answered by pinoytech on December 07, 2013 at 12:28 PM


    I've gone ahead and remove the email form the Bounce List. Kindly test your form to see if it is working properly. If the issue persists, do let us know.

    Result: activate@alarmsim.com is IN the bounce list  

    Reason(s) : smtp;550 5.1.1 : Recipient address rejected: User unknown in virtual mailbox table

    To avoid this from happening again, please apply this in your form: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

  • Profile Image

    Answered by alarmsim on December 12, 2013 at 11:00 AM
    Could you please check that my other e-mail address orders@alarmsim.com
    is allowed as well... I want to make sure I get orders that are created
    through this form.
    Thank you
  • Profile Image

    Answered by EliezerN on December 12, 2013 at 12:50 PM


    I can confirm that your email address address orders@alarmsim.com is not in our bounce list, so, it should work correctly. To make sure this issue does not happen again, please follow the guide suggested by my colleague.

    Inform us if you need further assistance with this.