What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Saving changes on form is not working.

    Asked by dash2120 on December 07, 2013 at 11:31 AM

    My older computer is still saving my changes in Jotform.  But my new, Windows 7 computer is unresponsive when I click save, when editing my forms.  Any idea what might be causing that?

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    Answered by pinoytech on December 07, 2013 at 02:33 PM


    I've check one of my form and created another one to investigate but I wasn't able to reproduce the issue on my end. I can edit and save without any problem. Please take a look at this video: http://www.screencast.com/t/gwMZixDJ

    Have you tried already clearing your browser cache and cookies as well as form cache? If not, can you please give a try?

    If the said issue still persists, please let us know.

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    Answered by dash2120 on December 09, 2013 at 03:04 PM
    Must be a problem on my end, then. My old computer is still saving. My
    new one has become unresponsive when I attempt to save. I may have to
    perform some system checks and cleaning. Thank you for responding.
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    Answered by pinoytech on December 09, 2013 at 04:01 PM

    You are quite welcome! Feel free to contact us again if you need our assistance at anytime.

    Have a nice day!