Saving changes on form is not working.

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    dash2120
    Asked on December 07, 2013 at 11:31 AM

    My older computer is still saving my changes in Jotform.  But my new, Windows 7 computer is unresponsive when I click save, when editing my forms.  Any idea what might be causing that?

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    pinoytech
    Answered on December 07, 2013 at 02:33 PM

    Hi

    I've check one of my form and created another one to investigate but I wasn't able to reproduce the issue on my end. I can edit and save without any problem. Please take a look at this video: http://www.screencast.com/t/gwMZixDJ

    Have you tried already clearing your browser cache and cookies as well as form cache? If not, can you please give a try?

    If the said issue still persists, please let us know.

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    dash2120
    Answered on December 09, 2013 at 03:04 PM
    Must be a problem on my end, then. My old computer is still saving. My
    new one has become unresponsive when I attempt to save. I may have to
    perform some system checks and cleaning. Thank you for responding.
    D.B.
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    pinoytech
    Answered on December 09, 2013 at 04:01 PM

    You are quite welcome! Feel free to contact us again if you need our assistance at anytime.

    Have a nice day!