username: alogutters

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    Greg F Mandile 
    Asked on March 29, 2021 at 12:38 PM

    Alo Gutters is my client. I have sent him password reset instructions at least four times and he isn't getting anything over the last half hour.

    Can you manually send him one? username: alogutters?

    Thanks.

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    Greg F Mandile 
    Answered on March 29, 2021 at 05:18 PM

    This is very time sensitive...they need to get in, they are over quota and can't use their forms. Please help.

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    Jeanette
    Answered on March 29, 2021 at 11:59 PM

    Hello and sorry for the delay, please check the spam folder for your email joe@aolgutters.com

    Do let us know should the issue persist.


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    Greg F Mandile 
    Answered on March 30, 2021 at 09:46 AM

    You sent it to the wrong email...please check spelling


    Joe@AloGutters.com


    Not AOL it is ALO


    Business is ALO GUTTERS

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    Jeanette
    Answered on March 30, 2021 at 01:36 PM

    Then that is the issue, the account shows AOL

    1617125471_6063605f10067_

    Here is a workaround for you

    1. Create a new account with the correct email address
    2. Enter into the source account username alogutters
    3. Then join this conversation ticket and request to our team to transfer the forms to the target account, which would be the new account username you created in step 1.